| Exent™ Technologies Inc. ("Exent") is the service
provider of Comcast Games on Demand on behalf of Comcast Cable
Communications LLC ("Comcast"). This Privacy Policy explains
how Exent collects, uses and protects your information in relation
to the Comcast Games on Demand service. Please note that by
accessing, the Games on Demand service, you are agreeing to
the terms of Exent's privacy policy, which may differ from the terms
in the privacy policy of Comcast. Comcast's privacy policy can be
viewed here.
This privacy policy is effective as of November 23, 2004. Exent
reserves the right to revise and update this Policy from time to
time. Your continued use of the service constitutes your agreement
to any changes. We encourage you to review this policy regularly.
OVERVIEW
EXENT WILL NOT PROVIDE YOUR PERSONAL INFORMATION TO ANY THIRD PARTY,
EXCEPT COMCAST, WITHOUT YOUR EXPRESS CONSENT TO DO SO. OUR COLLECTION
AND USE OF PERSONAL AND NON-PERSONAL INFORMATION IS SOLELY FOR THE
PURPOSES OF PROVIDING A GREAT SERVICE TO YOU, SUPPORTING YOU IF
YOU HAVE A PROBLEM, AND MAKING THE SERVICE BETTER.
WHAT PERSONALLY IDENTIFYING INFORMATION DO WE COLLECT?
In order for you to subscribe to the service, we require your name,
contact information and billing information.
From time to time we will ask you to voluntarily provide additional
information about yourself such as age, gender and occupation. In
addition, we may send you surveys, or request that you fill out
a survey on the Games on Demand site. We use this type of
information to research how our subscribers use the service and
to create improvements. Your provision of this information is optional.
This data may be stored with your personally identifying information
or it may be used in the aggregate (separate from your personally
identifying information) for our internal research.
CHILDREN UNDER THE AGE OF 13
Exent will not knowingly collect personally identifying information
from any person aged 13 and under. In order for children 13 years
old and under to participate in the services on the site, we require
that a parent or legal guardian register for the service and manage
the account. Exent encourages parents to instruct their children
to never give out personal information when online.
Parents who are concerned about the transfer of personally identifying
information from their children may contact us at through our online
customer support to make a request to delete such information
(subject to proper verification of parental authority). Once we
are so notified we will delete such information.
Exent does not knowingly collect personally identifiable information
from anyone under the age of 18 on the Service unless expressly
specified on the appropriate pages of the Service website. On those
pages, Exent will provide a special notice or other information
describing any additional privacy protections that may apply.
Children should always get permission from a parent or legal guardian
before sending any information about themselves (such as their names,
e-mail addresses, and telephone numbers) over the Internet, to us
or to anyone else.
HOW DO WE USE YOUR PERSONALLY IDENTIFYING INFORMATION?
Exent uses your personal information to:
- Provide the service you have signed up for in the best possible
manner.
- Improve the service.
- Provide customer support.
- Maintain your rights, resulting from transactions you have performed
(e.g., purchase of a game title).
WHAT NON-PERSONALLY IDENTIFIABLE INFORMATION DO WE COLLECT?
We collect the non-personally identifying information through your
voluntary submission to us and through the following technology:
(1) Use of a software technology called "cookies."
(2) Use of an "Active X" control that resides on your
computer.
(3) Logging of session information in a server database.
A cookie is a small amount of data that is stored on your machine
through the browser, by a web site. The information stored can only
be accessed by the storing web site (to protect your privacy), and
if your browser's preferences allow it. Cookies can enable automatic
logins for example.
An ActiveX control is a small software program that can provide
information about your machine as more fully below.
Technical information about your computer will be transmitted to
our servers. We use this information to optimize your experience
of our products and services. The technical information we collect
includes what kind of computer you have, your operating system,
your video card, and other system components. We then compare your
computer against the requirements of the game/software application
you have selected to use. If your computer does not meet the requirements
of the application, our digital delivery system will attempt to
warn you in advance so that your computer will not have performance
issues. While these methods help to insure a good game experience,
we cannot guarantee that you will not encounter a problem. We retain
aggregated information on the types of systems our users have for
purposes of selecting new games which will be playable by the majority
of our audience, given their system capabilities. The technical
information collected is solely for the purpose of providing you
with a better experience and is not used in conjunction with or
provided to any third parties.
The technology used to power Comcast Games on Demand collects session
information when you use a game/software application and transmits
it to our servers. This information includes, for example, what
title was played, how long it was played, pre-caching time, total
caching time, amount of data downloaded, date of play, time of play,
the type of play license that was used, machine ID, and error information
on any technical problems which occurred. This information is used
to provide you with customer support, license renewals, machine
limited licenses, time based billing, and to enable us to provide
the game publishers with royalty calculations. Your session information
may be aggregated with the session information of other users to
provide statistical reports to licensors of the applications and
other third parties. No personally identifying information will
be disclosed to any third party.
COMMUNICATIONS FROM EXENT
You may elect to receive our Newsletter. If you would like to change
your preferences with regard to receiving the newsletter, you may
unsubscribe using the unsubscribe link on the newsletter.
CHAT ROOMS/FORUMS
From time to time, Exent may provide online chat rooms and/or forums
to users. Any information that is disclosed in these chat rooms
and forums is public and shared information and users should exercise
caution when deciding to disclose personal information. If you voluntarily
disclose information in a public/shared area of the site, such as
a chat room or message board, that information may be collected
and used by a third party to send you unsolicited messages, advertisements
or for other purposes. We do not control the actions of these third
parties in public/shared areas of the site, so if you disclose information
in a public/shared area, you do so at your own risk.
SHARING OF INFORMATION
Exent will share your personally identifying information with Comcast.
Exent does not sell personally identifying information or share
it with other third parties except as described herein.
Exent may occasionally hire other companies to provide limited
services on our behalf, including packaging, mailing and delivering
purchases, answering customer questions about products or services,
sending postal mail and providing billing and collection services.
We will only provide these companies the information reasonably
required to perform the service, and they will be prohibited from
using that information for any other purpose.
Third party web sites and companies with links to and from the site
may collect personally identifying information about users. We do
not control the terms of service, practices or privacy policies
of third parties that have web sites linked to the site and Exent's
privacy policy does not extend to these external web sites and companies.
Please refer directly to these companies and web sites regarding
their privacy practices. We assume no responsibility or liability
for the actions of such third parties with respect to their use
of your information or otherwise.
Exent may disclose your personally identifying information if required
to do so by law or in the good-faith belief that such action is
necessary to: (a) conform to legal requirements or comply with legal
process or any governmental request; (b) protect and defend the
rights or property of Exent or its affiliated companies; (c) enforce
the Terms of Service or any applicable License Agreements; or (d)
act in urgent circumstances to protect the personal safety of Exent
employees, users of Exent products or services, or members of the
public.
In the event of a merger or consolidation of Exent, or the sale
of all or substantially all of its stock or assets, or bankruptcy,
your personally identifying information may be transferred to Exent's
successor or assignee resulting from such events.
SECURITY
Please remember that protection of your privacy begins with you.
You are solely responsible for maintaining the secrecy of any account
ID or password you use to register, and you should always be careful
and responsible whenever disclosing information online.
Although we will use reasonable efforts to safeguard the privacy
of your information, transmissions on the Internet cannot be made
absolutely secure. Accordingly, we assume no responsibility or liability
for disclosure of any of your information due to errors in transmission,
unauthorized third party access or other causes beyond our reasonable
control.
SUPPLEMENTATION OF INFORMATION
The company that collects your credit card information verifies
your address, phone number and zip code.
MAINTAINING YOUR ACCOUNT, PERSONAL INFORMATION AND PREFERENCES
You may view and/or update your account information and preferences
at any time by visiting My
Account. If you have any questions about your account that can
not be answered on the site you may contact Exent at our online
customer support.
Although you may cancel your subscription, we may retain your information
in our files to resolve disputes, enforce our user agreement, and
due to technical and legal requirements and constraints related
to the security, integrity and operation of our web sites.
CONTACT EXENT
If you have any questions or concerns relating to the collection
and use of your personally identifying information, please contact
us at our online
customer support.
Please note that, from time to time, we may revise this privacy
policy as the content and offerings on our service continues to
evolve. All changes to the privacy policy will be posted at this
URL and it is your responsibility to check the site periodically
to review any changes. Your continued use of the service constitutes
your agreement to any changes.
We hope that you enjoy your Comcast Games on Demand experience!
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