FAQS/HELP
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How do I Manage My Account?

How do I login to the Comcast Games on Demand service?
Please click here to go to the Comcast Games on Demand login page.

Enter your Comcast Games on Demand e-mail address, for example: myname@mail.com, and your Comcast Games on Demand password.

The Comcast Games on Demand password is the password you set for the service.
I am a subscriber to the Unlimited Play Package and I want to switch to the Kids Play Package.
In order to switch between the two packages please contact our support team here.
I tried to log in but I received the following error message: "The system could not log you in..."
If you received this error message please follow the instructions below:

1. Verify that you have subscribed to the Comcast Games on Demand service. You must subscribe to the Comcast Games on Demand service before using it.

2. If you are subscribed to the Comcast Games on Demand service, you may have entered the E-mail/password incorrectly.

3. Make sure that you are trying to log in to the right package. Unlimited -or- Kids.

*Note that your Comcast Games on Demand password is case sensitive.

Please try to enter the password again.
I forgot my password - how can I retrieve my password?
Please click here. Enter your E-mail, click "Send", and your new password will then be sent to your e-mail address. You can also use the "Forgot Password" feature located on the login page to have a new password sent to your email address.
I did not receive the E-mail with my subscription order number, what should I do?
You do not need the E-mail with the subscription confirmation number in order to start playing. You can start playing games immediately after your registration process.

If you do not receive a confirmation e-mail within two hours of registering, please contact us.
I entered my credit card information, but I received the following error message: "Unable to verify credit card information".
If you received this error message, please verify that you entered the correct credit card information. If the problem persists, please contact us.
Can I still use Games on Demand even if I do not have Comcast Internet service?
Yes, you can still subscribe to Comcast Games on Demand even if you do not have Comcast Internet service.
If I cancel my Comcast Internet service, will my Comcast Games on Demand account be cancelled as well?
No, since you can still use Comcast Games on Demand while using a different Internet service provider, canceling Comcast Internet will NOT automatically cancel your Games on Demand account. You will have to cancel your Games on Demand account separately.
Can the games still be played after I cancel my subscription?
Yes, you can still play the games on the site even after you cancel your subscription, but only until the time for which you have paid expires.

For Example: If your billing date was on 4/10/2005 and you canceled your subscription on 4/15/2005, you will still be able to play until 5/9/2005.

During this period there are no limitations on the number of games or amount of time you can play.
Can the games still be played after I cancel my trial subscription?
You can still play the games on the site if you cancel before the end of the trial period, but you can only play until the 14—day trial expires.
Will deleting the Comcast Games on Demand player and software cancel my Comcast Games on Demand subscription?
No, removing the Comcast Games on Demand game player or the games you have downloaded will not cancel your Comcast Games on Demand subscription. You will have to login to your account and complete the cancellation process.
How do I cancel my subscription?
1. Make sure that you have logged in to the Comcast Games on Demand site

2. On the left bar click on "Manage Account"

3. Enter your password in the "User Verification" page

4. Click "Continue"

5. On the page "Manage User Account" check the "Cancel Subscription" box

6. Click "Update"

7. On the page "Cancellation Confirmation" read the warning and click on "Cancel my subscription"
What happens after the trial period is over?
After the 14-day trial period, your subscription will mature into a paid subscription and you will be billed monthly until you cancel your Comcast Games on Demand subscription.
You billed my account after I canceled my Comcast games on demand subscription!
For all billing issues, please contact us.
How can I find out when I will be billed again for the Comcast Games on Demand service?
As a subscription service, the charges on your credit card will be accrued on the same day of every month until you cancel your subscription.

For example: If you joined the service on 01/01/2005, your trial period ends on 01/14/2005. Your first charge will be 01/15/2005 and your 2nd charge will be on 02/15/2005. You can also contact us for a full history of your account information.