In each game you should see the minimum system requirements for the game you choose:
The minimum requirements will change depending on the specific game requirements.
If the mark for one of the requirements is Red, it means that the game probably WILL NOT RUN on your computer unless you will update the software component OR you need to upgrade your hardware (Memory, Video card, Sound card, Computer processor).
If the mark for one of the requirement is Yellow, it means that the game probably will run on your computer but not with the best quality unless you will update the software component you need OR upgrade your hardware.
Before you start playing a game, please make sure your computer meets the minimum requirement for the game and has a Green mark.
No. The Comcast Games on Demand website utilizes features that are only available using Microsoft Internet Explorer. To download the latest version of Microsoft Internet Explorer click here.
1. On your computer desktop Click on the Start Menu --> "All Programs" --> "Comcast Games on Demand" --> "Comcast Games on Demand Settings"
2. Select the "Installed Games" tab.
3. Select the game you want to remove.
4. Click on the remove icon (X), in the top left.
5. When a pop up box appears, make sure the "Preserve all Settings and saved information" check box is checked. This will preserve all your saved games.
6. Click remove to remove the game from your computer.
In order to play Comcast Games on Demand service, you will need to download and install the Games on Demand Player.
Please follow the steps below to install the Games on Demand Player on your computer.
When downloading the player or when you press "play" for the first time, you will receive a pop-up window named "File Download - Security Warning" asking if you want to run the Games on Demand Player.
Click the "Run" button.
The Comcast Player will begin to download.
If you are running Microsoft XP Service Pack 2, you will be prompted again with a warning. Click "Run" to continue.
The player installation should start immediately. Read the EXEtender™ Software License Agreement, and click "Yes" if you accept the agreement.
The Comcast Player will begin installing. You may be asked to close your internet browser during the installation process. Save any open work you have, close all Internet Explorer windows, then click "OK" to continue. (You may want to print these instructions before closing your browser).
Once the installation is complete, you should now be able to use the full functionality of the Comcast Games on Demand website. Click the Comcast Games on Demand shortcut on your desktop to log in and start playing!
If the problem persits even after performing the above actions please contact us.
Some games need the latest hardware updates (also called "Drivers") to work, and to have the best game performance. You probably need to update your video or sound card drivers. If you know how to update your video/sound card drivers please do so, otherwise please follow the following steps:
If you have a desktop computer:
Updating your video card drivers:
1. Go to "Start" --> "Run" > type "DXDIAG" and click "OK".
2. When the "DXDIAG" program starts, click on the "Display" tab.
3. Under the "Device" section, check what name is listed under "Name"; that is the name of your video card.
4. Go to the site of your video card manufacturer (If you do not see in the following list your video card manufacturer here, please contact us:
5. Choose the right driver to download according to your operation system (Win98, ME, XP Home, XP professional, Win 2000) and your card name.
6. Install the driver according to the manufacturer’s instructions.
7. Restart your computer.
8. Launch the game again. If the problem persists update your video card drivers (if you did not do it already) or contact us.
If you have a laptop computer:
Please update your video/sound card drivers ONLY by contacting your computer manufacturer using these links (If you do not see your computer manufacturer here please contact us:
Some games need the latest hardware updates (also called "Drivers") to work, and to have the best game performance. You probably need to update your video or sound card drivers. If you know how to update your video/sound card drivers please do so, otherwise please follow the following steps:
If you have a desktop computer:
Updating your video card drivers:
1. Go to "Start" --> "Run" > type "DXDIAG" and click "OK".
2. When the "DXDIAG" program starts, click on the "Display" tab.
3. Under the "Device" section, check what name is listed under "Name"; that is the name of your video card.
4. Go to the site of your video card manufacturer (If you do not see in the following list your video card manufacturer here, please contact us:
5. Choose the right driver to download according to your operation system (Win98, ME, XP Home, XP professional, Win 2000) and your card name.
6. Install the driver according to the manufacturer’s instructions.
7. Restart your computer.
8. Launch the game again. If the problem persists update your video card drivers (if you did not do it already) or contact us.
If you have a laptop computer:
Please update your video/sound card drivers ONLY by contacting your computer manufacturer using these links (If you do not see your computer manufacturer here please contact us:
Some games need the latest hardware updates (also called "Drivers") to work, and to have the best game performance. You probably need to update your video card drivers. If you know how to update your video card drivers please do so, otherwise please follow the following steps:
If you have a desktop computer:
Updating your video card drivers:
1. Go to "Start" --> "Run" > type "DXDIAG" and click "OK".
2. When the "DXDIAG" program starts, click on the "Display" tab.
3. Under the "Device" section, check what name is listed under "Name"; that is the name of your video card.
4. Go to the site of your video card manufacturer (If you do not see in the following list your video card manufacturer here, please contact us:
5. Choose the right driver to download according to your operating system (Win98, ME, XP Home, XP professional, Win 2000) and your video card name.
6. Install the driver according to the manufacturer’s instructions.
7. Restart your computer.
8. Launch the game again. If the problem persists update your sound card drivers or contact us.
If you have a laptop computer:
Please update your video/sound card drivers ONLY by contacting your computer manufacturer using these links (If you do not see your computer manufacturer here please contact us:
Some games need the latest hardware updates (also called "Drivers") to work, and to have the best game performance. You probably need to update your sound card drivers. If you know how to update your sound card drivers please do so, otherwise please follow the following steps:
If you have a desktop computer:
Updating your sound card drivers:
1. Go to "Start" --> "Run" > type "DXDIAG" and click "OK".
2. When the "DXDIAG" program starts, click on the "Sound" tab.
3. Under the "Device" section, check what name listed under "Name"; that is the name of your sound card.
4. Go to the site of your sound card manufacturer (If you do not see in the following list your video card manufacturer here please contact us:
5. Choose the right driver to download according to your operation system (Win98, ME, XP Home, XP professional, Win 2000) and your card name.
6. Install the driver according to the manufacturer’s instructions.
7. Restart your computer.
8. Launch the game again. If the problem persists update your video card drivers (if you did not do it already) or contact us.
If you have a laptop computer:
Please update your video/sound card drivers ONLY by contacting your computer manufacturer using these links (If you do not see your computer manufacturer here please contact us:
Some games need the latest hardware updates (also called "Drivers") to work, and to have the best game performance. You probably need to update your video or sound card drivers. If you know how to update your video/sound card drivers please do so, otherwise please follow the following steps:
If you have a desktop computer:
Updating your video card drivers:
1. Go to "Start" --> "Run" > type "DXDIAG" and click "OK".
2. When the "DXDIAG" program starts, click on the "Display" tab.
3. Under the "Device" section, check what name is listed under "Name"; that is the name of your video card.
4. Go to the site of your video card manufacturer (If you do not see in the following list your video card manufacturer here, please contact us:
5. Choose the right driver to download according to your operation system (Win98, ME, XP Home, XP professional, Win 2000) and your card name.
6. Install the driver according to the manufacturer’s instructions.
7. Restart your computer.
8. Launch the game again. If the problem persists update your video card drivers (if you did not do it already) or contact us.
If you have a laptop computer:
Please update your video/sound card drivers ONLY by contacting your computer manufacturer using these links (If you do not see your computer manufacturer here please contact us:
The Comcast Games on Demand service mimics the same games that you could buy on CD-ROM from the store. You don’t need a CD to run this service, yet a game may still ask you for one. If it does, you may need to instruct the Service to insert or switch to the appropriate CD.
To instruct the Service to insert or switch a CD when necessary, press the Ctrl+F(n) keys on your keyboard. (n is the CD number you want to activate, so if you want the Service to activate CD number 2, press the Ctrl+F2 keys on your keyboard).
-Or-
Right-click the EXEtender Icon in your task bar and select the appropriate CD number.
In order to run some games you will need the latest version of Microsoft DirectX. Microsoft DirectX is software that bridges between your computer and your video/sound cards.
To install the latest DirectX software on your computer please follow these steps:
1. Click here to go to the Microsoft Corp. DirectX website.
2. Click on the "DirectX 9.0c is here" link.
3. Select your language and click "Go".
4. Click in the "Validation Recommended" on the "continue" button.
5. Choose "No, do not validate Windows at this time, but take me to the download" and click "Continue".
6. Click the "Download" link
7. Select Open or Run in the download window - the download and installation of DirectX will begin.
8. Please restart your computer when the DirectX installation process instructs you to do so.
If you were not prompted to restart your computer by DirectX, please restart your computer.
If the problem persists even after performing the above actions please contact us.
The game you are trying to run requires the latest version of Indeo. This software is provided by Ligos Corporation and is NOT FREE. To obtain Indeo please visit www.ligos.com/indeo.htm.
If the problem persists even after performing the above actions please contact us.
The Comcast Games on Demand Player uses virtual drive letters X: and Y: to run applications. Your computer is currently configured to use these drive letters for another device. For the Comcast Games on Demand Player to work, these drive letters must be released.
To release X: or Y: drive letters mapped to a CD-Rom drive:
1. From the Start menu, select Settings Control Panel and double-click the Systems icon. The System Properties window will open.
2. Select the Device Manager tab and double-click CD Rom to view the relevant list of devices.
3. Select the first CD Rom device and click Properties. The Properties window for the CD Rom device you selected will open.
4. Select the Settings tab in the Properties window.
5. From the End drive letter: drop-down menu, select any drive letter other than X or Y.
6. Click OK.
Repeat steps 1 - 6 for each CD ROM device in the CD ROMs Device Manager list.
If the problem persists even after performing the above actions please contact us.
This error is usually caused due to conflicts with other programs running on your computer while the Comcast Games on Demand player is trying to run your application. It is recommended that you close down other programs while using the player to minimize the risk of program conflicts. If the problem persists please restart your computer and try again.
If the problem persists even after performing the above actions please contact us.
The game you are trying to run requires the latest version of the Microsoft Windows Installer. To obtain the latest version of Windows Installer for FREE please visit www.microsoft.com/downloads and search for Installer. Select Windows Installer 3.1 for your operating system.
If the problem persists even after performing the above actions please contact us.
The game you are trying to run requires the latest version of the Comcast Games on Demand Player. Click here to download and install the latest version of the Comcast Games on Demand Player.
If the problem persists even after performing the above actions please contact us.
1. Make sure your computer is connected to the cable modem.
2. Verify that you can browse the Internet
3. Try to launch the game again
4. If problem persists, please go to Network Connectivity section below
To configure your firewall to play Comcast Games on Demand please follow the steps below.
1. Open your firewall configuration
2. Find the application authorization section
Enable the programs ClientEngine.exe (This is the component that makes the EXEtender player run)
Enable GPlayer.exe (This component is the EXEtender players browser. It opens on your screen when you launch a title.)
3. Find the port authorization section
Enable port 80 (Standard Internet browsing port)
Enable port 443 (Secure Internet browsing port)
4. Find the IP address authorization section
Enable the Comcast Games on Demand application server at the following IP addresses:
63.208.156.245 63.208.177.66 4.78.142.34
5. Try to play your game again
6. If problem persists, please find the disable option for your firewall and disable it. *PLEASE NOTE: If you disable your firewall your computer WILL NOT be protected.
7. Try to play your game again
8. If problem persists please follow the steps below to change your proxy configuration. Please note that the EXEtender player does not support Proxy Automatic Configuration (PAC) files.
Go to "Start"
Go to "Programs"
Go to "EXEtender"
Go to "EXEtender Settings"
Choose the "Connection" tab
Make sure that "Use Automatic Proxy Settings" is selected
This session cannot be started. Please refresh the launch page on your Comcast Games on Demand web site and try to run the application again. To refresh the page hold down the CTRL and F5 buttons simultaneously. If the problem persists please restart your computer and try again.
If the problem persists even after performing the above actions please contact us.
1. Make sure your computer is connected to the cable modem.
2. Verify that you can browse the Internet
3. Try to launch the game again
4. If problem persists, please go to Network Connectivity section below
To configure your firewall to play Comcast Games on Demand please follow the steps below.
1. Open your firewall configuration
2. Find the application authorization section
Enable the programs ClientEngine.exe (This is the component that makes the EXEtender player run)
Enable GPlayer.exe (This component is the EXEtender players browser. It opens on your screen when you launch a title.)
3. Find the port authorization section
Enable port 80 (Standard Internet browsing port)
Enable port 443 (Secure Internet browsing port)
4. Find the IP address authorization section
Enable the Comcast Games on Demand application server at the following IP addresses:
4.78.143.21 4.78.143.22 4.78.143.23
5. Try to play your game again
6. If problem persists, please find the disable option for your firewall and disable it. *PLEASE NOTE: If you disable your firewall your computer WILL NOT be protected.
7. Try to play your game again
8. If problem persists please follow the steps below to change your proxy configuration. Please note that the EXEtender player does not support Proxy Automatic Configuration (PAC) files.
Go to "Start"
Go to "Programs"
Go to "EXEtender"
Go to "EXEtender Settings"
Choose the "Connection" tab
Make sure that "Use Automatic Proxy Settings" is selected
This session cannot be started. Please refresh the launch page on your Comcast Games on Demand web site and try to run the application again. To refresh the page hold down the CTRL and F5 buttons simultaneously. If the problem persists please restart your computer and try again.
If the problem persists even after performing the above actions please contact us.
Your connection to the Game Applications server was lost. The game you are running will close momentarily. It is recommended that you save your work immediately and exit the game.
The preset time limit for this session has expired. The game you are running will close. It is recommended that you save your work immediately and exit the game.
You currently do not have enough hard drive space available on your computer to run this game. You will need to free up hard drive space before you can play any additional Comcast Games on Demand titles. You can free hard drive space by removing game files or other non-game related files.
To remove game files:
1. Click the Start button from the Windows task bar
2. Select "Programs"
3. Select "Comcast Games on Demand Player"
4. Select "Comcast Games on Demand Settings"
5. Select the "Installed Applications" tab from the menu
6. Select the game you wish to remove
7. Select "Remove" (by Clicking on "X" button)
8. You will be prompted to preserve your saved game files. Leaving the check-box checked will allow you to pick up where you left off in that game the next time you play it. If you do not preserve your saved game files you will lose any work you have completed on that game. The saved game files may take up a nominal amount of space on your computer (around 1 MB).
9. Click "OK"
10. Close the "Comcast Games on Demand Settings" window
To remove non-game related files:
1. Go to "My Computer"
2. Navigate to files you would like to delete
3. Delete files
4. Empty recycle bin
If you continue to have space problems please repeat this process.
You currently do not have enough hard drive space available on your computer to run this game. You will need to free up hard drive space before you can play any additional Comcast Games on Demand titles. You can free hard drive space by removing game files or other non-game related files.
To remove game files:
1. Click the Start button from the Windows task bar
2. Select "Programs"
3. Select "Comcast Games on Demand Player"
4. Select "Comcast Games on Demand Settings"
5. Select the "Installed Applications" tab from the menu
6. Select the game you wish to remove
7. Select "Remove" (by Clicking on "X" button)
8. You will be prompted to preserve your saved game files. Leaving the check-box checked will allow you to pick up where you left off in that game the next time you play it. If you do not preserve your saved game files you will lose any work you have completed on that game. The saved game files may take up a nominal amount of space on your computer (around 1 MB).
9. Click "OK"
10. Close the "Comcast Games on Demand Settings" window
To remove non-game related files:
1. Go to "My Computer"
2. Navigate to files you would like to delete
3. Delete files
4. Empty recycle bin
If you continue to have space problems please repeat this process.
An internal Comcast Games on Demand Player problem has occurred. The Comcast Games on Demand Player is unable to run and will be shut down. Please restart your computer and re-launch your game. If the problem persists please uninstall and reinstall the player.
If the problem persists even after performing the above actions please contact us.
The Comcast Games on Demand Player version on your computer is not properly installed on your computer. The Player’s files were corrupted or modified and it cannot run. Please uninstall the Player, reinstall it, and try again. Reboot your computer after reinstalling the Player.
If the problem persists even after performing the above actions please contact us.
This error may be caused due to a problem with the game files on your computer. Please follow the steps below to correct this problem.
1. Click the Start button from the Windows task bar
2. Select "Programs"
3. Select "Comcast Games on Demand Player"
4. Select "Comcast Games on Demand Settings"
5. Select the "Installed Applications" tab from the menu
6. Select the game you are having problems with
7. Select "Remove"
8. You will be prompted to preserve your saved game files. Leave the check box checked. Click "OK".
9. Try to launch the game again.
If the game still does not run please follow the steps below.
1. Click the Start button from the Windows task bar
2. Select "Programs"
3. Select "Comcast Games on Demand Player"
4. Select "Comcast Games on Demand Settings"
5. Select the "Installed Applications" tab from the menu
6. Select the game you are having problems with
7. Select "Remove"
8. You will be prompted to preserve your saved game files. Uncheck the check box. NOTE: You will lose your saved game files.
9. Click "OK"
10. Try to launch the game again
If the problem persists even after performing the above actions please contact us.
Your connection to the game servers was lost. This can occur when your connection is temporarily cut off. Please verify that you are connected to the Internet. If you are running a firewall on your PC, please disable it and try again.
If the problem persists even after performing the above actions please contact us.
This error message is caused when certain temporary files interfere with the Comcast Games on Demand player.
To fix this problem you will need to empty your temporary Internet files.
To do so, please follow these steps:
Microsoft Internet Explorer 5.5 and 6.x:
1. Click on "Tools" in the menu bar at the top of your browser.
2. Select "Internet Options".
3. Under the "Temporary Internet Files" box, click on the "Delete Files" button.
4. Click OK.
5. Click on the "Settings.." button.
6. Under the section "Check for newer versions of stored pages," select "Every visit to the page."
7. Click OK.
8. Click OK.
9. Close your browser and re-launch, returning to the Comcast Games on Demand site.
Microsoft Internet Explorer 4.x and 5.0:
1. Click on "View" in the menu bar at the top of your browser.
2. Select "Internet Options".
3. Under the "Temporary Internet Files" section, click on the "Delete Files" button.
4. Click OK.
5. Click on the "Settings" button.
6. Under the section "Check for newer versions of stored pages," select "Every visit to the page."
7. Click OK.
8. Click OK.
9. Close your browser and re-launch, returning to the Comcast Games on Demand site.
If the problem persists even after performing the above actions please contact us.
